Return and Refund Policy

At Mairox, customer satisfaction is our top priority. We strive to provide high-quality water purification,RO water plants ,And kitchen chimney. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You must also provide the receipt or proof of purchase. Our return policy is valid for 7 days from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Non-Returnable Items

Certain types of items cannot be returned, including:

Customized products
Items marked as non-returnable
Products that have been installed or used

Return Process

Contact Us: Initiate your return by contacting our customer service team at +91 9958866842 (or) [email protected]. Please provide your order number, the reason for the return, and any relevant details.

Approval: Once your return request is received, we will evaluate it and notify you of the approval or rejection of your return. If approved, we will provide you with the return shipping address and instructions.

Shipping: Carefully pack the item(s) in their original packaging and ship them to the address provided. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet our return criteria. If the items are in acceptable condition, we will process your refund.

Refunds

Once your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed may vary depending on your payment provider. Typically, refunds are processed within 7-10 business days.

Exchanges

If you need to exchange an item for a different model or size, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +91 9958866842 (or) [email protected]. We will arrange for a replacement or refund, including any shipping costs incurred.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to a damaged or defective product or an error on our part. In such cases, we will cover the return shipping costs.

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team at +91 9958866842 (or) [email protected]. We are here to assist you and ensure a smooth and satisfactory experience with Aquasafe Water Solutions.